Giao Dangle on working an inclusive hiring course of, how she values and prioritizes partnership, and the significance of a common North Star – HealthSherpa Weblog

HealthSherpa strongly believes in creating inclusive, equitable areas, which construct belief, respect and a way of belonging which might be essential to our tradition and work. We’re excited to characteristic our colleagues and listen to extra about their experiences at HealthSherpa, from their first touchpoints all the best way as much as their tenure and progress. On this submit, hear from Information Science Supervisor Giao Dangle, who shares her perspective on her cost as a hiring supervisor, easy methods to mitigate bias in interview processes, and what makes each the recruitment expertise and day-to-day work at HealthSherpa distinctive.


I’ve been at HealthSherpa for simply over a 12 months. I used to be initially drawn to the mission of getting people entry to Healthcare; and alongside the best way, the interview course of bought the deal for me, as a result of the interview panel was numerous alongside varied dimensions, and the staff was clearly trying not only for technical expertise but in addition values alignment. I don’t assume I’ve ever been by an interview course of fairly like that; to be sincere, I acquired actually excited alongside every step of the best way. I feel our interview course of rings true to our tradition, which has positively been my expertise since I joined the staff. 


Empathy in direction of others and a pure curiosity to be taught extra about how the completely different forces – medical health insurance firms, brokers, customers, and varied teams inside healthcare and coverage at massive – work together with each other, and what motivates their behaviors and choices. I’ve been at different firms the place groups can turn into hyper-focused of their explicit domains; at HealthSherpa, it helps to take a step again and attempt to perceive the motivation of the completely different individuals who contact our platform. We’re working to assist individuals to get entry to reasonably priced care. It’s essential to take a step again from the nitty-gritty, and to floor your self on this bigger image, about how everyone seems to be approaching this problem of enrolling individuals into ACA plans; it actually informs the merchandise that we’ve. 


One thing that I admire about our interview course of is that we’re in a position to collect knowledge and suggestions on candidates throughout a panel of numerous interviewers and stakeholders. I’m in a position to see everybody’s particular person ideas because the hiring supervisor; whether or not I personally discover a candidate compelling for the function or not, it doesn’t inform me the total image. Having a staff of various interviewers offers me a extra complete image of every candidate’s profile that I’m not in a position to get from my very own single dialog. 

Having this collective strategy helps mitigate bias – we supply suggestions and perspective from individuals throughout the gamut. We take into account illustration of our panels throughout so many dimensions – id, lived expertise, tenure on the firm, function operate and stage. It’s actually necessary to gather all of the completely different views due to the restricted time we’ve to interview candidates. My colleagues could have caught one thing within the interview course of that I as a hiring supervisor could have missed. Listening to all sides is a follow that we proceed additionally internally on the firm, at the same time as we work to scale.


The very first thing that I need a new staff member to find out about me is that my door is all the time open for suggestions. Even suggestions on fundamental evaluation and easy methods to resolve a specific downside. As a hiring supervisor, I see the methods by which many candidates would possibly strategy the identical questions and issues – I get humbled seeing how completely different candidates would possibly take an strategy that had by no means crossed my thoughts.

I take suggestions as a chance to enhance how I talk and work with others. I’m open to studying new issues – everybody has their very own method to course of data and there’s no one proper approach to have a look at knowledge.

I additionally worth partnership and communication and the way this pertains to suggestions. I don’t wish to bulldoze my approach into collaborative areas – I would like new staff members to talk up, to share their concepts, and push again the place they really feel like they should to be able to arrive on the excellent conclusion or proper subsequent step. 


At HealthSherpa, there’s an enormous try to align your entire firm on the corporate goal of accelerating enrollments within the ACA alongside our enterprise technique. I’ve by no means seen this occur in an organization I’ve labored in earlier than, in such an specific approach. 

Having a transparent firm mission as a common north star that resonates with everybody on the firm is extraordinarily necessary. On the finish of the day, we’re all making an attempt to do the identical factor and that’s the north star that we are able to use to strategy issues and resolve conflicts. Seeing how this performs an element in our work at HealthSherpa has been so gratifying to be taught – now I can’t consider being someplace the place this isn’t the norm. 


Need to work with Giao and the remainder of our phenomenal staff? Click on right here to discover present openings and listen to from extra teammates at HealthSherpa!

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